At J15, we want you to love what you buy. If you're not satisfied, we're here to help.

Returns & Exchanges Window
You have up to 60 days from the date of delivery to request a return or exchange.

Item Condition
We ask that items be returned in their original condition and packaging when possible. That said, we understand life happens — so if your item is slightly used or not in its original packaging, feel free to reach out and we’ll see what we can do.

Custom & Personalized Orders
Custom or personalized products are generally non-returnable, but if there’s an issue, don’t hesitate to contact us. We’ll do our best to work with you.

Return Shipping

• If your item has a manufacturing defect or was a mistake on our end, we’ll cover return shipping.
  
  

• For regular returns or exchanges, the customer is responsible for return shipping costs.
  
  

Refunds

• If the return is due to a defect or error on our part, we’ll refund the original payment method.
  
  

• For standard returns, we’ll issue store credit once the item is received and inspected.
  
  

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we’ll make it right — no questions asked. We do prefer photo proof to help us improve quality and speed up the replacement process.